1. A complaint about Wholesta
If you are unhappy with how we handled your brief, with an offer comparison or with anything else we did, write to . Please include:
- your name and the email address you used for your brief;
- what happened and when;
- what you would like us to do about it.
We reply in writing within 15 days of receiving your complaint.
2. A complaint about a purchase
Your purchase is a contract with the retailer whose offer you accepted. Complaints about the goods, delivery, assembly, a return or a guarantee claim go to that retailer first. A retailer in Estonia must answer a consumer's complaint within 15 days.
If you bought through an offer we sourced and cannot reach the retailer, tell us.
3. If the dispute is not resolved
If you are a consumer and a dispute with us or with a retailer in Estonia is not resolved, you can apply to the Consumer Disputes Committee (Tarbijavaidluste komisjon), which works at the Consumer Protection and Technical Regulatory Authority. The procedure is free of charge for consumers. Details and the application form are at www.ttja.ee.
If you live in another EU country, the European Consumer Centre in your country can help with a dispute across borders.
You also keep the right to take a dispute to court.
4. Complaints about personal data
If your complaint is about how we handle your personal data, see section 8 of our Privacy Policy. You can complain to the Estonian Data Protection Inspectorate at www.aki.ee.